USB mouse and keyboard don't work on fresh install

Fresh install with a USB mouse and keyboard ( seperate dongles) neither work

New to qubes andout of my element,

it showed my mouse on the devices list during install so not sure where to go from here

1 Like

Do you have other keyboard/mouse/touchpad that works (PS/2, wired USB or something else)?

Yes the touchpad on the laptop works and the keyboard

The USB mouse worked during install

Did you create sys-usb during Initial Setup?
Do you have sys-usb qube?

Is sys-usb qube running?
Do you see this window appearing if you disconnect/reconnect both your keyboard and mouse USB dongles?

How do I check if it’s running?

No nothing pops up if I disconnect and plug them in

I’m getting these error msgs

In qubes manager I don’t see sys-usb running

Try to manually start sys-usb (from Qubes manager, right click, start)

Click on a Qubes Domains widget in system tray (blue cube) and check if the sys-usb is listed there.
If it’s not listed there then try to start it from the Qubes Application Menu: Q → SERVICE → sys-usb → Start qube.

Maybe there is some problem with PCI devices attached to sys-net.
You need to check the logs in dom0 to see why it failed to start.
Check these files in dom0:

/var/log/libvirt/libxl/libxl-driver.log
/var/log/xen/console/guest-sys-net.log
/var/log/xen/console/guest-sys-net-dm.log

And you can also run this command in dom0 terminal:

journalctl -f -n0

Keep it running and try to start sys-net, and after sys-net fails to start check the output of this command to see if there are any errors related to it.
You can stop the command using Ctrl+C.

Is the application menu your referring to in qubes manager?

I don’t see anywhere that lists services

I don’t see sys-usb

Press on the Q icon in the top left corner.

Oh, I didn’t notice that you configured sys-net for both USB and networking:

That’s why you don’t have a separate sys-usb qube.

So this is related to Sysnet errors?

Interesting that my first install of qubes I didn’t have sus USB with sys next and the mouse still didn’t work

But anyway,I can’t open a terminal to check dom0 I get these errors

You can open dom0 terminal using Qubes Application Menu:
Q → Gear icon → Other → Xfce terminal

/var/log/libvirt/libxl/libxl-driver.log

var/log/xen/console/guest-sys-net.log

These two logs looks ok, need to check other logs as well.
Also check this log file:
/var/log/xen/console/hypervisor.log

var/log/xen/console/guest-sys-net-dm.log

I’m being limited in my posts because my account is new and I can’t copy and paste ( Firefox won’t start on qubes)-

posting from my phone so sorry it’s going slow

Is this file empty? I’m not sure from looking at your photo.
You can print the content of the file using this command:

sudo cat /var/log/xen/console/guest-sys-net-dm.log

You can edit your post to add more information in it.

Sorry for the delays it gave me a two hour wait to post again

Here’s

/var/log/xen/console/hypervisor.log

I need l merged there pics because I can only post 1 at a time

I can’t just copy and post because my browser won’t start

H

hopefully this file isn’t compressed when uploaded