VM update error after upgrading to 4.1

User Support General
1

Hi,
after I upgraded to 4.1, I am not able to update my VMs. I am seeing this error message:

Updating whonix-gw-16

Error on updating whonix-gw-16: Command ‘[‘sudo’, ‘qubesctl’, ‘–skip-dom0’, ‘–targets=whonix-gw-16’, ‘–show-output’, ‘state.sls’, ‘update.qubes-vm’]’ returned non-zero exit status 1.
whonix-gw-16:
Permission denied for host whonix-gw-16, do you want to deploy the salt-ssh key? (password required):
[Y/n] [ERROR ] An un-handled exception was caught by salt’s global exception handler:
EOFError: EOF when reading a line
Traceback (most recent call last):
File “/usr/bin/salt-ssh”, line 33, in
sys.exit(load_entry_point(‘salt==3003.3’, ‘console_scripts’, ‘salt-ssh’)())
File “/usr/lib/python3.9/site-packages/salt/scripts.py”, line 479, in salt_ssh
client.run()
File “/usr/lib/python3.9/site-packages/salt/cli/ssh.py”, line 26, in run
ssh.run()
File “/usr/lib/python3.9/site-packages/salt/client/ssh/init.py”, line 800, in run
ret = self.key_deploy(host, ret)
File “/usr/lib/python3.9/site-packages/salt/client/ssh/init.py”, line 463, in key_deploy
deploy = input("[Y/n] “)
EOFError: EOF when reading a line
Traceback (most recent call last):
File “/usr/bin/salt-ssh”, line 33, in
sys.exit(load_entry_point(‘salt==3003.3’, ‘console_scripts’, ‘salt-ssh’)())
File “/usr/lib/python3.9/site-packages/salt/scripts.py”, line 479, in salt_ssh
client.run()
File “/usr/lib/python3.9/site-packages/salt/cli/ssh.py”, line 26, in run
ssh.run()
File “/usr/lib/python3.9/site-packages/salt/client/ssh/init.py”, line 800, in run
ret = self.key_deploy(host, ret)
File “/usr/lib/python3.9/site-packages/salt/client/ssh/init.py”, line 463, in key_deploy
deploy = input(”[Y/n] ")
EOFError: EOF when reading a line

2

Did you use the Qubes updater?

3

Yes, it is Qubes updater.

4

The issue is salved. the only thing i did was updating the vm via Qube Mangers by right clicking on the vm name and click on update or manually update the vm via command line.

5

Although I’m also able to update via the Qubes Manager as described above, it would be good to know why the Updater isn’t working.

I get

Updating debian-11

Error on updating debian-11: Command ‘[‘sudo’, ‘qubesctl’, ‘–skip-dom0’, ‘–targets=debian-11’, ‘–show-output’, ‘state.sls’, ‘update.qubes-vm’]’ returned non-zero exit status 20.
debian-11:
----------
_error:
Failed to return clean data
retcode:
126
stderr:
Request refused
stdout:

6

When you updated manually in the template, did you see a warning or a
prompt?
If the update requires some action in the template, then the automatic
updater will not work, and a manual update will be required.
Without knowing what happened on your system I cant speculate.

I never presume to speak for the Qubes team. When I comment in the Forum or in the mailing lists I speak for myself.