Creating a new topic to discuss this
These boxes are just a setting that I’ve enabled. They can be disabled if users find it confusing.
But I think the reason for the confusion is not so much the boxes, but rather the fact that the “main” category is the parent category. See bellow:
User Support --> Main Support category ├── Hardware Support ├── HCL Reports ├── How-Tos └── Testing 4.1
So following your explanation @ToastedCoral when one jumps into the “User Support”, then there is no box for let’s say “User Support”.
If this is the problem one possible solution could be to create a subcategory for general questions such that no “user support” post would land on the parent category.
Unlike Renaming "How-Tos" category this is a problem that is hard to assess we can’t see users doing the mistakes. So let’s see if someone else also complains about this.
I think this is a general issue on the first experience of posting an new post. So I think we should create a category
User Support --> Main Support category ├── General Support ├── Hardware Support ├── HCL Reports ├── How-Tos └── Testing 4.1
@adw, any thoughts?
I understand his complaint to be about how the subcategories are visually presented, not about the naming or organization of the categories.
I am sorry, it seems like this post has sat in my “draft” pane for many days.
Sorry for taking so long to reply.
This extra box would work perfectly for someone like me.