Stuck after install 4.2.3 - Laptop framework AMD 13

Hi all,
I am trying to install Qubes 4.2.3 on laptop framework 13" AMD. Seems to work (I successfully completed the installation process) but after reboot I have something close to a bug : the startup process leads me to the disk encryption GUI then the screen is black before entering the encryption key and that’s it.
I cannot give you any details or stacktrace because I have none.
Thanks for your support
PS:
the BIOS was updated before to the latest release…

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Just to be sure:

You did the first boot, formatted the drive(s) and copied the OS to the disk … but you have not done the “Initial setup” where you chose which templates to install and how sys-net/sys-usb/… should work

?

What happens, if you hit esc?

:slight_smile:

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Hi and thanks for thé answer
You are totally right
I finished thé first part of thé installation but did not have Access to the last step

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Nice - then have you tried:

  • Hit e to edit the GRUB menu
  • locate the quiet and remove it.
  • hit ctrl-x to boot with the changed setting

Does that change anything?

Another test is to replace quiet with nomodeset.

What kind of graphics card do you have?

:slight_smile:

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I had good luck with this laptop on 4.2.3, here’s my HCL post: Framework 13 with AMD Ryzen 7 7840U, R4.2.3

Your symptoms don’t match anything I saw exactly, but this is what I would look at:

  • Was system clock set correctly in BIOS before doing install?
  • Did you do the install with kernel-latest? It’s an option in boot menu
  • Did you add ioapic_ack=new to get the touchpad fixed?
  • What WiFi card do you have? The MediaTek one sometimes would make sys-net take several minutes to start. Maybe wait longer? Get an Intel AX210 instead.
  • Try to press escape. Sometimes that hides the splash screen and you can see what’s actually happening.

Hi all,
thanks Chris for your advices…
I followed them but I am still stuck the machine is unstable it keeps rebooting at any phase (during install process , during start of boot…)…I saw messages in the log complaining about PCI devices…
As you mentionned I guess that I don’t have the Intel Wifi card because getting the templates is extremely slow (20 or 30 minutes)!!
I spent 2 days struggling with the machine, I may wait until the 4.3 official release…
Thanks again for your support