Qubes Manager keeps crashing

User Support General
1

Hi folks,

I keep having Qubes Manager crash on me.

I can’t find the logs that would tell me what is wrong either.

Here is what I do…

  1. Click “New Qube”.

That’s it…

At that point the Qubes-Manager just vanishes.

I only have 83 qubes at the moment, so it’s not like I’m pushing things.
Root partition has 44 GB free, so no issue there for the operating system and all bases.
I have 30 MB FREE RAM for Dom0. (4GB Total set for it as it shouldn’t need much RAM at all.)
When the Qubes-Manager vanishes and dies, I have 200 MB free.

I run “Create Qubes VM” from the application menu, and it does nothing.

This is very confusing.

2

Try to run qubes-qube-manager from the command line and tell us which error you get when it crashes.

3

Thanks, that got me the errors just fine.

Traceback (most recent call last):
  File "/usr/lib/python3.8/site-packages/qubesadmin/label.py", line 69, in index
    qubesd_response = self.app.qubesd_call(
  File "/usr/lib/python3.8/site-packages/qubesadmin/app.py", line 770, in qubesd_call
    return self._parse_qubesd_response(return_data)
  File "/usr/lib/python3.8/site-packages/qubesadmin/base.py", line 89, in _parse_qubesd_response
    raise qubesadmin.exc.QubesDaemonAccessError(
qubesadmin.exc.QubesDaemonAccessError: Got empty response from qubesd. See journalctl in dom0 for details.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.8/site-packages/qubesmanager/qube_manager.py", line 1296, in action_createvm_triggered
    create_window = create_new_vm.NewVmDlg(
  File "/usr/lib/python3.8/site-packages/qubesmanager/create_new_vm.py", line 108, in __init__
    utils.initialize_widget_with_labels(
  File "/usr/lib/python3.8/site-packages/qubesmanager/utils.py", line 363, in initialize_widget_with_labels
    labels = sorted(qubes_app.labels.values(), key=lambda l: l.index)
  File "/usr/lib/python3.8/site-packages/qubesmanager/utils.py", line 363, in <lambda>
    labels = sorted(qubes_app.labels.values(), key=lambda l: l.index)
  File "/usr/lib/python3.8/site-packages/qubesadmin/label.py", line 72, in index
    raise qubesadmin.exc.QubesPropertyAccessError('label.index')
qubesadmin.exc.QubesPropertyAccessError: Failed to access 'label.index' property
Aborted (core dumped)
4

Any thoughts on this yet by chance?

5

Maybe try the following in dom0 and see if anything stands out:

journalctl -t qubesd
6

nothing occurrs

7

If there was a way to watch the logs then that would be great.

But unfortunately, it uses MicroSoft SystemDumb to do things.

If only there were actual logs for it…

8

So, no output at all?