Please help. Urgent

User Support
1

I went to my laptop like I do everyday to find qubes is just black and not responsive. I hard reset my laptop and start up took a lot longer than usual. I finally got to qubes home screen and it seems sys net is unable to start. I get error message"domain sys net has failed to start: cannot connect to qrexec for 60 seconds, but see /var/log/xen/console/guest-sys-net.log for details.

I tried manually starting sys net in terminal with qvm-start sys-net and I got the same error message. What should I do?

I can open other qubes like vault just fine.

2

Did you look in the file /var/log/xen/console/guest-sys-net.log in dom0? - and what extra info did it have? :slight_smile:

You can check the timeout for qrexec with:

sudo qvm-prefs --get sys-net qrexec_timeout

and if you want/need to change it:

sudo qvm-prefs --set sys-net qrexec_timeout 120
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3

How do I get to that file? I’m a bit of a qubes noob

4

In the top left corner of your screen, you should have a “Q” icon - click on it and then click on “Terminal Emulator”. That will give you a shell in dom0. There you can use less to view the file:

less /var/log/xen/console/guest-sys-net.log

You can use

  • arrow keys to scroll up/down
  • q to quit.
  • p to scroll to the start
  • G to scroll to the end of the file
5

I typed first command in terminal and it just says 60 below it

6

The default qrexec_timeout is 60 seconds … :slight_smile:

7

Okay I was able to do that. It opened up and it’s just tons of lines of info. Not sure what I should be looking for.

8

In the worst case, you can try to simply backup all your VMs (which contain the actual user data), then reinstall Qubes and restore the VMs. You should have a backup anyway, don’t you?

9

Only thing I have backed up to my knowledge is vault files on a flash drive. I have a fresh qubes install on another flash drive. I don’t have many qubes so re making them from scratch isn’t a big deal however re installing ws16/gw16 is a bit of a pain

10

Hey guys so weird… It randomly started working again. Wtf? However my clock is wrong so I’m trying to fix that now.

11

Nevermind… I restarted and it’s doing it again :frowning:

12

Can’t figure out the issue as it keeps reoccurring. Going back to windows. Thanks for the help.

13

Without the information from /var/log/xen/console/guest-sys-net.log, it’s difficult to give any advise or guess what’s the reason. :-/

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