I purchased a new laptop. I installed Qubes and everything looked good.
While running Qubes, there are times when I have a full battery and the screen slowly fades to black and then disappears.
I typically just reboot and then Qubes starts working again, but the display doing this is very unpredictable. I also am not using the latest 4.1 version.
I also have another problem. At times, the hard drive seems to wipe all of its information. I will be using the system as normal and then it will reboot (either with a screen fade or I may just reboot myself). When I restart the system, it just goes to the bios and there is no option to go to Qubes in the drive. I’ve reinstalled Qubes about 3 times and get the same problem each time.
I can still try to return the laptop, but I need to decide soon, since there is limit to how long I can keep it before returning it due to problems with the device.
If this is just an issue with Qubes, I may want to keep the laptop and install another Linux distro on the device. If this is likely due to defective hardware (like a faulty graphics processor or faulty motherboard), then I want to return it. I don’t have much time to troubleshoot things, as I have to make a decision soon.
I know it would be good to have more information, but based on the limited information here, should I return this laptop? Is there any additional troubleshooting I can do within the next day that would take up to 4 hours that could inform this decision?
I can’t provide additional information about the problem because I won’t be checking this forum until later this evening, then I can do some quick troubleshooting, and then will have to make a decision.