Lenovo Thinkpad X1 Carbon Gen 7 lockups and freezes during installation

Installing the latest 4.2.4 ISO written to three different USB sticks with Rufus and Linux ‘dd’, 20% of the time the installation will freeze during disk/software setup, 100% of the time (if it makes it through the install) boots into Qubes but freezes (locks up, mouse won’t move, keyboard unresponsive) during Fedora or Debian template install.

If I power cycle, Qubes boots up and I can log into dom0 but no applications are installed and the template it froze on seems useless or messed up (I’m new to Qubes, don’t know all the lingo yet). Template manager looks messed up, doesn’t show anything.

From the USB installation menu I’ve tried latest kernel and the BIOS is the latest from Lenovo. Never had any problems with Arch or other distros on this laptop. How do I troubleshoot? Thanks-

Hi and welcome to the Qubes community user1-NY! :grinning:
Sorry nobody answered you yet.

Did you manage to fix your problem?

I can’t really help you troubleshoot since I’m not advanced enough.
But did you check your system requirements and switch on your virtualization in the bios?

Minimum system requirements Qubes OS

(System requirements — Qubes OS Documentation)

OR IOMMU-related issues??

Dom0 Kernels currently included in Qubes have issues related to VT-d (IOMMU) and some versions of the integrated Intel Graphics Chip. Depending on the specific hardware / software combination the issues are quite wide ranging, from apparently harmless log errors, to VM window refresh issues, to complete screen corruption and crashes rendering the machine unusable with Qubes.

Such issues have been reported on at least the following machines:

  • HP Elitebook 2540p
  • Lenovo x201
  • Lenovo x220
  • Thinkpad T410
  • Thinkpad T450s

Log errors only on :

  • Librem 13v1
  • Librem 15v2

The installer for Qubes 4.0 final has been updated to disable IOMMU for the integrated intel graphics by default. However, users of 3.2 may experience issues on install or on kernel upgrades to versions higher than 3.18.x.

The above information can be found in this post: