Crash and reboot after booting to Qubes OS

User Support
1

Hi, i recently installed Qubes OS on my Legion 5 17ACH6H. At first startup system booted up normally and it even let me to do some first-boot setup (such as which template to use, etc).
It started okay, but afterwards it crashed and rebooted. After that, each time i boot to Qubes OS it starts, shows mouse cursor, opens initial setup (which i did last time), freezes and crashes, then reboots. I cant acces terminal throught ctrl+alt+f2 e.g., I am thinking problem could lie in the GPU - NVidia RTX 3060, but i have switchable graphics with AMD Radeon

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2

Try reinstalling Qubes OS again and see if you are able to reproduce the crash at the same step.

3

Reinstalled, same thing. Flash drive is okay, media was tested.

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4

Okay, try switching to AMD Radeon integrated graphics through the BIOS, save the changes, then start Qubes OS afterwards.

5

My bios allows me to only choose from discrete graphics or swichable, i decided to disable dGPU in the grub for the boot like this nouveau.modeset=0 rd.driver.blacklist=nouveau modprobe.blacklist=nouveau
However still having the same error.

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6

Also tried modifying grub to disable nvidia card using acpi and tried nomodeset, no changes

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7

Is it possible to install Qubes OS on a different hard drive instead?

8

No, i unfortunately have only this one, though i am planning to buy an external SSD in future, but not in the nearest one.

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9

@Akronym1 Has your problem been fixed?
I have the similar situation, but on a MacBook Pro Intel-based. Booting and LUKS password window are successful, but afterwards only black screen with freezed mouse cursor and a few seconds later the computer is rebooting. I don’t know why. Tried several approaches by GPT but nothing has solved the problem. The OS installation and first configuration were successful before.

10

Hi Andy1 - and welcome to the forum :slight_smile:

Can you boot your computer from a usb-stick and share the output of:

smartctl -x /dev/name-of-your-drive

?

The name-of-your-drive is probably something like sda, sdb, … or nvme..

Did you try the Qubes OS v4.2.4 or the Qubes OS v4.3-RC1 … the later is a Release Candidate, so still a test – but it could be nice to know if it works better for your, than the current release.

Note: I have a plan, to test the v4.3-RC1 on my MacBook pro (intel) … the old installer only worked, if I selected BTRFS …

:slight_smile:

11

Hi Chris,
Thank you for your quick reply.
I have installed the stable version 4.2.4.
Also tried it with acpi=off, but difficult without the keyboard afterwards :wink: So this has not been a solution. Please let me know if it works later with version 4.3.
Best regards
Andy

12

Hi Andy1

I made a lot of assumptions and forgot to ask some basic questions:

  • is it a fresh install?
  • do you know a bit about what’s inside your MacBook (some kind of GPU?)
  • what happens if you remove quiet and add qubes.skip_autostart to the kernel line in GRUB

It will be a few days, before I can test Qubes OS v4.3-RC1 on the MacBook … but I’ll let you know about it …

:slight_smile:

13

Yes, it is an absolutely fresh install.
GPU is Intel HD Graphics 630 + AMD Radeon Pro 555.
qubes.skip_autostart works! Is there a logical explanation for this?

14

Hi Andy1

As part of the boot, Qubes OS tries to start a set of qubes that you’ll “most likely need anyway” … and sometimes this can result in a hard crash.

If you look in the Qubes Manager, you can try to start some of the qubes you have set to autostart – be warned, that it might trigger the reboot (!?) … if you can narrow it down to starting a specific qube, you can disable autostart for that one, until it can be corrected.

:slight_smile:

15

Wow, thanks for that information.
You are an expert. :slightly_smiling_face::+1: