Blank screen after boot screen while installing Qubes OS

User Support
1

I have tested the same USB with Debian, and was able to successfully install Debian, so the issue is not the fact that the USB if larger than 8gb. When trying to install Qubes OS the screen goes blank after making a selection on the boot menu, it does not matter what I select, the result it the same for them all. The hardware is a T15 Thinkpad. Any advice is appreciated.

Both the Debian and Qubes OS ISO were flashed with Rufus in DD mode.

2

Could you precise if the “boot screen” is the GRUB screen? And what are the options available and the Qubes OS version, 4.2.4?

3

boot-screen-4.2
boot-screen-4.2720×396 3.85 KB

Here is an example of the screen. These same options are what I see, however my ISO is version 4.2.

4

Could you try with an up to date version of the ISO?

5

Fat fingered, I’m using 4.2.4 from here: Download Qubes OS | Qubes OS

6

This is the GRUB screen. It tells us that you’re using Qubes OS 4.2.1 (unless there is a bug from the installer?).

Have you tried to set some boot options before selecting any choice? Like nomodset=0…

Note: How to write useful posts on Qubes forums: images with descriptions

7

That image is just a example. I am actually running 4.2.4. I will give those options a try and report back, thank you.

8

Following that thread, adding nomodeset=0 produces the same result, a blank screen. Adding nomodeset=0 and removing quiet, results in the attached imaged where I have been for the past 30 minutes. I’ve hit enter a few times to see if it would response, but nothing.

image
image1920×1440 360 KB

9

I believe the (Lenovo?) T15 Thinkpad is made with a large selection of CPUs/GPUs … can/will you share those details?

:slight_smile:

10

Sure, this system has an intel i7-10510U CPU, and to my knowledge has integrated graphics.

11

Do you know the name of the integrated graphics? – if you know the name, search this forum for the name and see if you find a hit.

:slight_smile:

12

Its Intel(R) UHD Graphics. Looking for other threads.

13

When trying to install Qubes OS the screen goes blank after making a selection on the boot menu,

It could just be thinking. If you leave it for a while, does it eventually do something?

14

Could you try:

sudo lspci | grep -i VGA

– it should give something like:

xx:yy.z VGA compatible ...

and then run a:

sudo lspci -v -s xx:yy.z

and share the output?

:slight_smile:

15

Sorry to butt in, and this may be a silly idea, but I have a minor problem here where the console output switches from one output to another in the middle of boot. Comparing to a journalctl output here, your (visible) text output looks like it stops about when the kernel modules are loaded.
Do you have the possibility to verify on an external monitor ?

16

I’m not enough skilled to help you more. Here are some ideas:

  1. Verify again the installation media just to be sure…
  2. Continue to try to play with the GRUB options, removing quiet is definitely a good idea, I remember playing with some ˋacpi=offˋ and ˋnoapicˋ on another machine but I don’t know if it’s related to your problem. Don’t forget to try with kernel-latest
  3. Search again on this forum for answers made by @apparatus, this user doesn’t seem to be currently present but their posts were always very useful.