Sys-usb not starting with mouse wireless receiver connected

Hi everyone,

When I boot my desktop computer (with Qubes 4.2) with a wired USB mouse connected, everything works fine. But if I plug in a wireless USB mouse receiver and reboot, sys-usb won’t start and the mouse won’t work.

To get sys-usb to start, I have to disconnect the wireless receiver. Once sys-usb is started, I can plug in the wireless receiver and the wireless mouse works fine.

I need to boot the computer with the receiver disconnected and wait for sys-usb to start before I can connect it. It’s a bit of a pain; I’d like it to work like the wired USB mouse. I don’t know if it’s possible.

Thanks

Hi

Do you have any error message explaining why it failed to start?

Hi

If sys-usb starts, without the wireless receiver connected, and then I connect the receiver and try to restart sys-usb from Qube Manager, I get the usual pop-up messages:

Qube sys-usb is attempting to shut down

Qube sys-usb has shut down

Qube sys-usb is starting

Then it seems to stop, and after a while, I get the message:

Error starting Qube!
Cannot connect to qrexec agent for 60 secons, see /var/log/xen/console/guest-sys-usb.log for details

I’ve looked in the log file, but I have not found anything that has helped me.

Then, I’ve removed the receiver and restarted sys-usb from Qube Manager using the keyboard. After that, if I plug in the receiver, the wireless mouse works fine.

Somehow the receiver prevents sys-usb from starting

Thanks