[qubes-users] Selescting any option from the install screen just loops back

Mailing Lists qubes-users
#1

Hey. I am new to Qubes, and am first trying to install it now. For reference, I have this https://support.hp.com/us-en/document/c07060711 laptop. I initially posted this problem on the Qubes forums, but nothing I was told there worked.

I have read through the documentation, and looked at the hardware lists for people who tried with similar hardware. I only found this https://www.qubes-os.org/hcl/#hewlett-packard_15s-eq2xxx_ryzen-5-5500u_amd_integrated-graphics-radeon that was close. I tried following the error instructions this guy had, but I don’t think we had the same problem.

Now, the actual issue is this: I used rufus to download the Qubes iso onto a 32GiB SD card as per the instructions from the Qubes Installation documentation. I disabled secure boot in my UEFI and restarted. It loaded onto the correct screen, with the four options of “Install Qubes OS 4.1.0”; “Test Media and Install Qubes OS 4.1.0”; “Troubleshoot and Install Qubes OS 4.1.0”; and “Save Qubes OS 4.1.0”. However, when I select any one of them, the same thing happens. It trys to install, seems to be doing okay, the screen darkens for a bit, then opens up right back on the installation menu. I am very confused. I haven’t seen another issue like this reported and could really use some help. Thanks in advance.

#2

Hello,

Did you verify the cryptographic hash values of the ISO file after downloading and before writing it to the flash drive?

Or even better: Did you verify the detached PGP signature on the ISO file?

Regards,
Tobias

#3

Did you try what happens if you remove the install medium when the screen darkens?

#4

Hey. I am new to Qubes, and am first trying to install it now. For reference, I have this https://support.hp.com/us-en/document/c07060711 laptop. I initially posted this problem on the Qubes forums, but nothing I was told there worked.

I have read through the documentation, and looked at the hardware lists for people who tried with similar hardware. I only found this https://www.qubes-os.org/hcl/#hewlett-packard_15s-eq2xxx_ryzen-5-5500u_amd_integrated-graphics-radeon that was close. I tried following the error instructions this guy had, but I don’t think we had the same problem.

Now, the actual issue is this: I used rufus to download the Qubes iso onto a 32GiB SD card as per the instructions from the Qubes Installation documentation. I disabled secure boot in my UEFI and restarted. It loaded onto the correct screen, with the four options of “Install Qubes OS 4.1.0”; “Test Media and Install Qubes OS 4.1.0”; “Troubleshoot and Install Qubes OS 4.1.0”; and “Save Qubes OS 4.1.0”. However, when I select any one of them, the same thing happens. It trys to install, seems to be doing okay, the screen darkens for a bit, then opens up right back on the installation menu. I am very confused. I haven’t seen another issue like this reported and could really use some help. Thanks in advance.

#5

Hey. I am new to Qubes, and am first trying to install it now. For reference, I have this HP Pavilion Gaming Laptop 15-ec2021nr Product Specifications | HP® Customer Support laptop. I initially posted this problem on the Qubes forums, but nothing I was told there worked.

I have read through the documentation, and looked at the hardware lists for people who tried with similar hardware. I only found this Hardware compatibility list (HCL) | Qubes OS that was close. I tried following the error instructions this guy had, but I don't think we had the same problem.

Now, the actual issue is this: I used rufus to download the Qubes iso onto a 32GiB SD card as per the instructions from the Qubes Installation documentation. I disabled secure boot in my UEFI and restarted. It loaded onto the correct screen, with the four options of "Install Qubes OS 4.1.0"; "Test Media and Install Qubes OS 4.1.0"; "Troubleshoot and Install Qubes OS 4.1.0"; and "Save Qubes OS 4.1.0". However, when I select any one of them, the same thing happens. It trys to install, seems to be doing okay, the screen darkens for a bit, then opens up right back on the installation menu. I am very confused. I haven't seen another issue like this reported and could really use some help. Thanks in advance.

Could it be as simple as your PC reboots from the SD-CARD again instead of the OS being installed? If not, maybe provide more details.

Regards,
Ulrich