[qubes-users] Selescting any option from the install screen just loops back

Hey. I am new to Qubes, and am first trying to install it now. For reference, I have this https://support.hp.com/us-en/document/c07060711 laptop. I initially posted this problem on the Qubes forums, but nothing I was told there worked.

I have read through the documentation, and looked at the hardware lists for people who tried with similar hardware. I only found this https://www.qubes-os.org/hcl/#hewlett-packard_15s-eq2xxx_ryzen-5-5500u_amd_integrated-graphics-radeon that was close. I tried following the error instructions this guy had, but I don’t think we had the same problem.

Now, the actual issue is this: I used rufus to download the Qubes iso onto a 32GiB SD card as per the instructions from the Qubes Installation documentation. I disabled secure boot in my UEFI and restarted. It loaded onto the correct screen, with the four options of “Install Qubes OS 4.1.0”; “Test Media and Install Qubes OS 4.1.0”; “Troubleshoot and Install Qubes OS 4.1.0”; and “Save Qubes OS 4.1.0”. However, when I select any one of them, the same thing happens. It trys to install, seems to be doing okay, the screen darkens for a bit, then opens up right back on the installation menu. I am very confused. I haven’t seen another issue like this reported and could really use some help. Thanks in advance.

Hello,

Did you verify the cryptographic hash values of the ISO file after downloading and before writing it to the flash drive?

Or even better: Did you verify the detached PGP signature on the ISO file?

Regards,
Tobias

Did you try what happens if you remove the install medium when the screen darkens?

Hey. I am new to Qubes, and am first trying to install it now. For reference, I have this https://support.hp.com/us-en/document/c07060711 laptop. I initially posted this problem on the Qubes forums, but nothing I was told there worked.

I have read through the documentation, and looked at the hardware lists for people who tried with similar hardware. I only found this https://www.qubes-os.org/hcl/#hewlett-packard_15s-eq2xxx_ryzen-5-5500u_amd_integrated-graphics-radeon that was close. I tried following the error instructions this guy had, but I don’t think we had the same problem.

Now, the actual issue is this: I used rufus to download the Qubes iso onto a 32GiB SD card as per the instructions from the Qubes Installation documentation. I disabled secure boot in my UEFI and restarted. It loaded onto the correct screen, with the four options of “Install Qubes OS 4.1.0”; “Test Media and Install Qubes OS 4.1.0”; “Troubleshoot and Install Qubes OS 4.1.0”; and “Save Qubes OS 4.1.0”. However, when I select any one of them, the same thing happens. It trys to install, seems to be doing okay, the screen darkens for a bit, then opens up right back on the installation menu. I am very confused. I haven’t seen another issue like this reported and could really use some help. Thanks in advance.

Hey. I am new to Qubes, and am first trying to install it now. For reference, I have this HP Pavilion Gaming Laptop 15-ec2021nr Product Specifications | HP® Customer Support laptop. I initially posted this problem on the Qubes forums, but nothing I was told there worked.

I have read through the documentation, and looked at the hardware lists for people who tried with similar hardware. I only found this Hardware compatibility list (HCL) | Qubes OS that was close. I tried following the error instructions this guy had, but I don't think we had the same problem.

Now, the actual issue is this: I used rufus to download the Qubes iso onto a 32GiB SD card as per the instructions from the Qubes Installation documentation. I disabled secure boot in my UEFI and restarted. It loaded onto the correct screen, with the four options of "Install Qubes OS 4.1.0"; "Test Media and Install Qubes OS 4.1.0"; "Troubleshoot and Install Qubes OS 4.1.0"; and "Save Qubes OS 4.1.0". However, when I select any one of them, the same thing happens. It trys to install, seems to be doing okay, the screen darkens for a bit, then opens up right back on the installation menu. I am very confused. I haven't seen another issue like this reported and could really use some help. Thanks in advance.

Could it be as simple as your PC reboots from the SD-CARD again instead of the OS being installed? If not, maybe provide more details.

Regards,
Ulrich