Qubes 4.2.4 Install Hangs While Qube 4.2.4 w/ latest Kernel Proceeds

[tcb]

Am attempting to re-install Qubes 4.2.4 on a Qubes-certified NovaCustom V56 laptop with HEADS firmware after encountering issues following first install.

When I select BOOT FROM USB option in HEADS firmware I see the Qubes Installer options which include among other options, install Qubes 4.2.4 and Install Qubes 4.2.4 with Latest Kernel.

Whenever I select “Install Qubes 4.2.4” the installation always hangs.

If I select “Install Qubes 4.2.4 w Latest Kernel” the Qubes installer comes up.

I’m at a loss as to why the former should hang and fail while the latter will run.

Any suggestions welcome.

[kpiris]

The same thing happened to me earlier this month (I don’t use HEADS, fwiw):

New installation on a novacustom v56 fails to complete boot

Did you install with kernel-latest? https://www.qubes-os.org/doc/certified-hardware/novacustom-v56-series/#disclaimers

Why “kernel latest” option is needed to install? I guess because the laptop must have some hardware that’s only supported by that kernel.

[phceac]

Yes, it is normal for recent hardware. Even the HCL entries for Novacustom V56 suggest that a recent kernel is necessary… Probably it will not be necessary in future installers.

https://forum.qubes-os.org/search?q=Novacustom%20v56%20hcl%20order%3Alatest

[FranklyFlawless]

@tcb

I’m at a loss as to why the former should hang and fail while the latter will run.

NovaCustom V56 Series

• Currently requires kernel-latest: If you install Qubes OS yourself, you must select the Install Qubes OS RX using kernel-latest option on the GRUB menu when booting the installer. This non-default kernel option is currently required for the NovaCustom V56 Series to function properly.