MSI ALPHA 17 problem with installing QUBES OS 4.2.2

dadi82 · August 19, 2024, 1:07pm

Hello, I have a new MSI ALPHA 17 C7VF laptop, and I’m having trouble installing the system. During the installation, the installer hangs during the network configuration. I attempted to install version 4.2.2, also with the kernel-latest. Generally, with the kernel-latest version, it doesn’t start at all. I’m not a very advanced user; I used Qubes OS for over six months on my previous laptop.

I would appreciate any help, maybe someone has experience with this laptop and Qubes OS.

lspci -k

00:00.0 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14d8
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
00:00.2 IOMMU: Advanced Micro Devices, Inc. (AMD) Device 14d9
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
00:01.0 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14da
00:01.1 PCI bridge: Advanced Micro Devices, Inc. (AMD) Device 14db
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: pcieport
00:02.0 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14da
00:02.2 PCI bridge: Advanced Micro Devices, Inc. (AMD) Device 14db
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: pcieport
00:03.0 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14da
00:03.1 PCI bridge: Advanced Micro Devices, Inc. (AMD) Device 14db
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: pcieport
00:03.2 PCI bridge: Advanced Micro Devices, Inc. (AMD) Device 14db
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: pcieport
00:14.0 SMBus: Advanced Micro Devices, Inc. (AMD) FCH SMBus Controller (rev 71)
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: piix4_smbus
    Kernel modules: i2c_piix4, sp5100_tco
00:14.3 ISA bridge: Advanced Micro Devices, Inc. (AMD) FCH LPC Bridge (rev 51)
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
00:18.0 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e0
00:18.1 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e1
00:18.2 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e2
00:18.3 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e3
    Kernel driver in use: k10temp
    Kernel modules: k10temp
00:18.4 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e4
00:18.5 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e5
00:18.6 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e6
00:18.7 Host bridge: Advanced Micro Devices, Inc. (AMD) Device 14e7
01:00.0 VGA compatible controller: NVIDIA Corporation AD107M (GeForce RTX 4060 Max-Q / Mobile) (rev a1)
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel modules: nouveau
01:00.1 Audio device: NVIDIA Corporation Device 22be (rev a1)
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel
02:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller PM9A1/PM9A3/980PRO
    Subsystem: Samsung Electronics Co Ltd Device a801
    Kernel driver in use: nvme
    Kernel modules: nvme
03:00.0 Ethernet controller: Realtek Semiconductor Co Ltd. RTL8125 2.5GbE Controller (rev 05)
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: pciback
    Kernel modules: r8169
04:00.0 Network controller: Qualcomm Technologies, Inc Device 1107 (rev 01)
    Subsystem: Foxconn International, Inc. Device e0f7
    Kernel driver in use: pciback
    Kernel modules: ath12k
05:00.0 VGA compatible controller: Advanced Micro Devices, Inc. (AMD/ATI) Raphael (rev d8)
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: amdgpu
    Kernel modules: amdgpu
05:00.1 Audio device: Advanced Micro Devices, Inc. (AMD/ATI) Rembrandt Radeon High Definition Audio Controller
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel
05:00.2 Encryption controller: Advanced Micro Devices, Inc. (AMD) VanGogh PSP/CCP
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: ccp
    Kernel modules: ccp
05:00.3 USB controller: Advanced Micro Devices, Inc. (AMD) Device 15b6
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: xhci_hcd
    Kernel modules: xhci_pci
05:00.4 USB controller: Advanced Micro Devices, Inc. (AMD) Device 15b7
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: xhci_hcd
    Kernel modules: xhci_pci
05:00.5 Multimedia controller: Advanced Micro Devices, Inc. (AMD) ACP/ACP3X/ACPEX Audio Coprocessor (rev 62)
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: snd_pci_acp6x
    Kernel modules: snd_pci_acp3x, snd_rn_pci_acp3x, snd_pci_acp5x, snd_pci_acp6x, snd_rpl_pci_acp6x
05:00.6 Audio device: Advanced Micro Devices, Inc. (AMD) Family 17h/19h HD Audio Controller
    DeviceName: Realtek ALC1220
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd_hda_intel
06:00.0 USB controller: Advanced Micro Devices, Inc. (AMD) Device 15b8
    Subsystem: Micro-Star International Co., Ltd. (MSI) Device 13ed
    Kernel driver in use: xhci_hcd
    Kernel modules: xhci_pci

P.S. I’m from Poland and I’m using a translator for assistance
I would appreciate any help.

apparatus · August 19, 2024, 3:46pm

Boot the installed Qubes OS with disabled qubes autostart:

And then remove the PCI USB controller that is causing the issue from sys-usb.
Related issue:

github.com/QubesOS/qubes-issues

Hardware reset during installation and boot of R4.2 on Ryzen 9 7950X

opened 07:30PM - 04 Jul 23 UTC

Eric678

T: bug C: installer P: major hardware support C: usb proxy needs diagnosis affects-4.2

[How to file a helpful issue](https://www.qubes-os.org/doc/issue-tracking/) #…## Qubes OS release R4.2.0-rc1 + Ryzen 9 7950X + Gigabyte X670E motherboard ### Brief summary Installation proceeds normally till just after "Configure networking" when hardware resets. Further system boots reset just after entering disk password. ### Steps to reproduce Run a default installation of R4.2.0-rc1. ### Expected behavior No hardware resets. ### Actual behavior As noted. Problem appears to be caused by a single USB controller being mapped into sys-usb. There are 5 USB controllers on the CPU and 670 chipset, only one causes a problem. It is the last one in the devices list, address 37:00.0. Workaround is to add qubes.skip_autostart option to the linux kernel boot parameters at any boot after installation, then unmap this controller from sys-usb once system is up. I suspect that it is the on CPU controller that is used for the mouse and keyboard as others on different VM systems on the same CPU have a problem mapping running USB devices causing a hardware reset.

dadi82 · August 28, 2024, 7:21am

OK, thank you for your help. The system is installed.