Mouse and keyboard do not work during installation

User Support
1

Hi.

I have created the USB with RUFUS and I boot from the USB correctly but when I get to the select language screen the keyboard and mouse do not work.
Keyboard and mouse work via the same USB (logitech).
Any ideas?

My computer:

  • I7 3770S
  • 8Gb DDR3 (2*4Gb)
  • Motherboard As-Rock B75M-ITX Bios P1.30

Thanks!!

2

The only time when my keyboard and mouse don’t work is when I intentionaly attack one of my machines with BIOS malware that screws up checksums. Did you try to boot some other distributions? You can write the ISO with balena etcher https://www.balena.io/etcher/ which is simple to use too.
These are guesses but I would ask AS-Rock for their latest BIOS which might include SSD incription (motherboard manufacturers don’t give their best easy). Don’t be shy! Be pushy and demanding!

3

Hi @edm,

  1. Is it possible for you to test with another basic USB keyboard? (Or better with PS/2 devices).
  2. What do you mean with same USB, could you give more details, please?
  3. What are the Logitech keyboard and mouse models?
  4. Is it possible that it’s a USB key/stick/pendrive issue (too small USB key, ISO copy problem, …)?
4

Solved.
I upgrade the bios to P1.9.

Thanks!!!