Hi! I’m @deeplow!
I think having a discourse instance can be quite helpful as a lot of people are not familiar with mailing-lists and the whole experience might be a bit daunting.
Some ideas
Some things that I could also improve this:
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Mirroring announcements - on qubes-os.org/news automatically to #news with discourse RSS polling plugin - this way people can comment on that
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category for discussion - I think it could be useful to have a section where people can share best-practices, new ideas, etc. as opposed to one with just user support.
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theming - I think the forum colors could be matched to the qubes website.